Your Local CAA Club

Enter Your Postal Code

Tow Truck

Roadside Assistance

For immediate roadside assistance please call:

*222 (on mobile)
*222 (on mobile)

CAA and Air Passenger Rights

We advocate for clearer and improved rights for air travellers, which include:

More transparency – passengers must know their rights to claim them

  • Clear, simple definitions of what an airline’s responsibility is in the case of overbooking, excessive delay, cancellations and lost/damaged bags
  • Straightforward list of compensation owed in each case
  • Airlines and government required to make this information readily available to passengers

An efficient and effective redress system for complaints

  • Passengers should not have to spend months in a quasi-judicial process in order to claim compensation
  • The regulator (Canadian Transportation Agency) should be empowered to make industry-wide rulings so recurring issues do not have to be argued over and over again

A made-in-Canada air passenger rights system that ensures Canadian rights do not lag other major jurisdictions

  • Both the US and the European Union have air rights regimes in place that guarantee better treatment for passengers

More emphasis on customer service by CATSA

  • Other countries mandate a balance of security and customer service – Canada does not but should
  • Other countries such as Israel offer wait time guarantees that far surpass CATSA’s standard

Expanded opportunities for pre-clearance for passengers

  • Clearing frequent travellers faster would shorten lines for everyone

All-in pricing that applies to all carriers, not just scheduled carriers

  • Advertised prices from all carriers should allow consumers to understand the total price up front
  • Currently, only scheduled carriers must include all fees and taxes in their posted prices

Please share your location information to display optimized content customized for your region.

Allow CAA to detect your location


Enter Your Postal Code

Stay Here

Location not Found!
Stay Here