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What Do Canadians Think About an Airline Consumer Code?

91% of Canadians say a national airline consumer code is important.

Below is the per cent of Canadians that say the following features are important to include in a national airline consumer code.

85%- Reimbursement, rebooked, or transferred without fees for airline caused cancellations
84%- Compensation & refunded fees for lost or damaged baggage
82%- Overbooking protocol
80%- Financial compensation for long delays
80%- Clear disclosure of additional fees

Top Issues Raised in Air Travel Complaints to the Canadian Transportation Agency (CTA)

  • Flight disruptions
  • Baggage
  • Refusal to transport
  • Ticketing
  • Reservations
  • Denied boarding

 Canadian Transportation Agency, Statistics 2015-2016

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