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Mobile App FAQs

How do I contact support for this app?

You can send an email to the CAA mobile app support team by selecting “Share Feedback” in the “More” section.

How do I contact my Club?

Tap on “More” in the bottom menu, and then “Contact Us.”

How to I find nearby CAA/AAA Savings and Rewards partner locations?

Open app and scroll down to “Offer nearby,” if Location Services are OFF then tap on “Turn On” and allow CAA to access your location. On the Home screen Rewards partners will display on a map in the Offers Nearby section. Tap on the map to view what is available near you.

How do I find CAA locations?

Tap on “More” in the bottom menu, and then “Find the Nearest CAA locations.”

What do I do if my Membership number does not validate?

This can occur for any of the following reasons:

  1. You recently joined CAA and activated a new Membership. In this case your membership card can sometimes take multiple day to process and pass the appropriate Member information to our app. If this problem persists, please contact CAA for assistance.
  2. You recently moved and switched CAA Clubs. As mentioned above, you may experience delays in the transfer of your Membership when switching to a different CAA Club.

How long does it take for the CAA Dollars to appear in My Account?

It can take up to 30 days for your CAA Dollars balance to be updated.

Where do I find my digital membership card?

Log into the app and then tap on the card icon on the top right of the screen.

How do I add an offer to my Favourite Offers list?

Log into the app. When viewing any offer tap on the heart icon located in the top right corner of the screen.

Where do I find my Favourite Offers list?

Log into the app, and then tap on the “My Account” icon in the menu at the bottom of the screen. Under “Profile” tap on “Favourite Offers.”

How do I find the name of an item marked on the map?

Simply select the icon representing the item on the map that you are interested in and the name of the item will appear.

How do I get more details for an item on the map?

  1. Select the icon of the item on the map you are interested in.
  2. Select the name or logo to view more details.

How do I filter my search results?

In the top right of the search results screen tap on the icon with the 3 sliders. Here you can select from a list of result types. Tap on Apply located in the tip right of the screen to apply the filters.






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