Air Passenger Rights

Dealing with a flight disruption?

CAA’s easy-to-use Air Passenger Help Guide is here to help you navigate the rules designed to help air travellers during some of the most common flight disruptions, such as delayed or cancelled flights, lost bags and denied boarding. This informational guide is not legal advice and does not replace the Air Passenger Protection Regulations (APPR) enforced by the Canadian Transportation Agency. If you booked with a travel agent, make sure to consult them during any flight disruptions and share the information from this guide with them.

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What do Canadians think of air travel?

Source: CAA polling from December 2023.

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90% of Canadians say a national airline consumer code is important.

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Over 1/2 of Canadians feel they are not treated well by airline companies.

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6 in 10

Over 61% Canadians say they or someone they know has experienced a flight disruption in the last two years

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How we got here

The Canadian Automobile Association has been representing the travelling public since 1913. And for decades, we have been operating one of the country’s largest leisure travel agencies.

The Air Passenger Protection Regulations (APPR) came into force in 2019 with the objective of providing passengers with a minimum standard of care when flight disruptions occur. From the beginning, CAA called for a system that was both fair and easy to understand for consumers – not what we have today.

CAA will continue to advocate on behalf of travellers for better and more clear rights.

Dealing with a flight disruption?

Get answers from CAA's Air Passenger Help Guide. Understand your rights in 5 clicks or less!

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