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Roadside Assistance


For immediate roadside assistance please call:

1.800.222.4357
or
*222 (on mobile)
*222 (on mobile)

Travel

CAA Travel offers Members a wide variety of vacation options to suit every taste, calendar and budget – from family theme park and beach vacations and romantic island escapes to European and Asian land tours, ocean and river cruises. Whether booking online, over the phone or in person at one of our 104 travel locations across the country, CAA is our Members’ trusted source of all travel information, inspiration and true value packages.

To learn more about travelling with CAA, contact your local CAA Club.

Frequently Asked Questions

Here are some helpful tips from the Canadian Air Transfer Security Authority that will ensure your next trip to the airport is worry-free.

Know what to take in your carry-on bags

  • Before you arrive at the airport, review what you can and can’t bring on the plane. Check CATSA’s approved list of items for carry-on baggage.
  • Sunscreens, lotions, and insect repellents are all permitted in carry-on baggage, providing they are in a container of 100 ml (3.4 oz) or less and placed in a 1 L (36 oz) transparent bag. Animal repellents such as bear spray are not allowed.
  • Pack all medication in your carry-on baggage. CATSA recommends that the medication be properly labelled (a manufacturer or pharmaceutical label). Liquid and gel- based prescriptions must be presented to the screening officer separately for screening.

Dedicated security lines will get you through faster

  • Families should look for the designated Family/Special Needs line (when available) that features larger screening equipment to accommodate items like strollers and wheelchairs, and screening officers trained to offer additional assistance to passengers needing more time to navigate security.
  • NEXUS members can bypass the queue and go straight to the screening line. More information on obtaining a Nexus card is available from the Canada Border Services Agency.

Tips for all travellers at the security checkpoint:

  • Have your boarding pass ready to show the screening officer.
  • Remove coats, suit jackets and blazers and place them in the bins provided.
  • Empty the contents of your pockets and place these items in the bin before walking through the metal detector.
  • Keep all phones, MP3 players and GPS equipment in your carry-on bag. They do not need to be screened separately.
  • Remove laptop computers and netbooks from their cases and place them in the bins provided.
  • Avoid wearing shoes with metal arches, buckles, steel toes or shanks.
  • Avoid wearing belts with metal buckles.

Tips for families travelling with small children:

  • Baby food, formula, medications, water and juice are exempt from the 100 ml (3.4 oz) liquid restriction for carry-on bags, provided you are travelling with a baby under the age of two years and the amounts are reasonable for the length of your flight. These items must be presented to the screening officer.
  • Remove infants from their stroller or carrier and hold them while proceeding through the metal detector.
  • Let your child walk through the metal detector if they can do so on their own.
  • Batteries for toys, cameras, gaming devices and other personal items are allowed in carry-on baggage, but restrictions apply. Check CATSA’s approved list of items for carry-on baggage.

Before you leave, check airport security screening wait times online.

Have a question while travelling?

Find security checkpoint wait times or check our list of permitted and non-permitted items on CATSA’s mobile site at: m.catsa.gc.ca.

CAA is a strong believer in mobility for all Canadians. We support the development of strong public transit networks, as well as safe biking networks and our Clubs support programs to help those with reduced personal mobility get around.

Our international partner, the Fédération international de l’automobile (FIA), in co-operation with Transport Canada, has produced a guide for disabled travelers. Whether you are planning a trip to another country or within our own borders, or you are a tourist interested in coming to Canada but concerned about your mobility options, this guide will provide useful information.

Visit the FIA guide for disabled travellers.

CAA is the only organization in Canada authorized to issue an International Driving Permit (IDP). To obtain an IDP complete this application and submit it to your local CAA Club.

For more information on IDPs visit our IDP page.

CAA no longer issues Carnets. As of December 2015, they can be obtained via Boomerang Carnets:

1-800-282-2900
1-847-638-8325
carnets@cpdcarnet.com

Existing Carnets

If you’re a holder of an existing Carnets, upon it’s expiry, that Carnet must be returned for discharge to CAA National.

500-1545 Carling Avenue
Ottawa, Ontario
K1Z 8P9
Canada

All replacements cards must be requested from Boomerang Carnets.

More information on Carnets

The FIA Carnet can be thought of as a passport for your car.  It offers a promise/guarantee to a foreign government that the vehicle identified in the Carnet, if granted temporary importation status for tourism purposes, will be removed from the country within the time limit imposed by the respective jurisdiction.

Using the Carnet is an alternative to leaving a cash security deposit with a foreign government. In the event that the vehicle is not removed within the imposed timeframe, the country may claim from the issuing organization all duties and taxes that would be required to permanently import the vehicle to that country.

A carnet allows free movement and unencumbered access between many foreign countries. Most countries, but not all, allow this option.

A Carnet is valid for one year from the date of issue. 

As of July 2014 CAA has terminated the Camping Cards service and no longer issues this card to CAA and AAA members.

Those wishing to acquire a Camping Card International can visit:

Fédération Québécoise de Camping et de Caravanning Inc.

Or contact them using one of the below:

Mailing Address:

1560 rue Eiffel
Bureau 100
Boucherville, Québec J4B 5Y1
Canada

E-mail: info@fqcc.ca

Telephone: 1-450-650-3722

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