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Air Passenger Rights

The Canadian Automobile Association has been representing the travelling public since 1913, and for decades we have been operating one of the country’s largest leisure travel agencies.  On behalf of our members, we have been advocating for better and clearer rights for air passengers.


Right now in Canada, consumer rights are a patchwork for air passengers who suffer unreasonable delays, cancellations, lost bags or other problems that could reasonably be said to be the fault of the air carrier.

Airlines in Canada each have their own policies, but it’s hard for passengers to find them, and the complaint system under the Canadian Transportation Agency (CTA) is difficult to access, often takes months to resolve a complaint, and can’t apply rulings across the industry, just on a case-by-case basis.

In the United States and the European Union, governments have passed strong consumer protection laws for air passengers. We believe Canadians deserve no less.  When something goes wrong, Canadians should be able to know their rights and how to claim them.

Canadian Air Passengers Deserve Clearer and Better Rights

Find out more about what CAA has been advocating for.

What Are Your Rights as an Air Passenger?

Currently there is no national consumer code airlines must follow.  Each airline sets its own policies, which can be confusing for passengers.  The information is also often difficult to find and jargon heavy.

Watch the video to learn more about the Canadian Transportation Agency’s complaints process and new proposed legislation for air travellers.

What do Canadians Think?



91% of Canadians say a national airline consumer code is important.



85% of Canadians say it is important an airline consumer code includes a right to be reimbursed, rebooked, or transferred without additional fees if the cancellation is caused by the airline.



Over eight out of 10 Canadians say a right to compensation and refunded fees for lost or damaged baggage is important to include in an airline consumer code.

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Submission to House of Commons Committee

CAA Comments in Support of Bill C-49, An Act to amend the Canada Transportation Act and other Acts respecting transportation and to make related and consequential amendments to other Acts

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