Air Passenger Rights
The Canadian Automobile Association has been representing the travelling public since 1913, and for decades we have been operating one of the country’s largest leisure travel agencies. On behalf of our members, we have been advocating for better and clearer rights for air passengers.
Right now in Canada, consumer rights are a patchwork for air passengers who suffer unreasonable delays, cancellations, lost bags or other problems that could reasonably be said to be the fault of the air carrier.
Airlines in Canada each have their own policies, but it’s hard for passengers to find them, and the complaint system under the Canadian Transportation Agency (CTA) is difficult to access, often takes months to resolve a complaint, and can’t apply rulings across the industry, just on a case-by-case basis.
In the United States and the European Union, governments have passed strong consumer protection laws for air passengers. We believe Canadians deserve no less. When something goes wrong, Canadians should be able to know their rights and how to claim them.