Air Passenger Rights

CAA happy passengers will get refunds for some flights cancelled due to COVID-19

April 13, 2021

CAA is pleased the Government of Canada has reached an agreement with Air Canada that will allow the carrier to send refunds to passengers whose flights were cancelled due to COVID-19. By providing funds to Air Canada, the government will ensure air passengers get their money back while also ensuring Air Canada’s future.

CAA has been pushing for refunds since March 2020. It is unfortunate it took the government this long to get to this point, especially since passengers in many other countries got their money back months ago. But it is good news that finally many Canadian air passengers will get the money they are owed.

We also welcome the fact travel agents will get to keep their commissions. They put the work in, especially in helping stranded Canadians return in the early days of the pandemic, and it is only right they get paid for it.

CAA is one of Canada’s leading sellers of leisure travel, online and through our network of over 100 stores. We are also a not-for-profit member-based organization representing the interests of the Canadian traveller. 

About CAA

CAA is a not-for-profit federation of eight Clubs providing over six million Members with exceptional emergency roadside service, complete automotive and travel services, member savings and comprehensive insurance services. CAA also advocates on issues of concern to its members, including road safety, the environment, mobility, infrastructure and consumer protection. CAA was named Canada’s most trusted brand in 2020 by the Peter B. Gustavson School of Business at the University of Victoria.

For further comment or to book an interview, please contact:

Ian Jack
Vice president, public affairs
[email protected]